We are a nearshore leader providing exceptional customer and patient experiences. Working as an extension of your company, we create top-notch operational processes and support them with the highest recruitment and quality assurance standards. Our goal is to continue to build strong partnerships that are based on integrity and results.
CCD is a HIPPA Compliant Business Associate and PCI certified.
Patient Care Specialists
Appointments scheduled per quarter
Calls answered in less than a minute
We exceed our targets in value and operational KPIs.
Our agents are friendly and well-trained, following continuously improved processes.
We're prompt and responsive to our clients' needs and those of their customers.
Work at CCD
At CCD we believe in better! Our associates are at the forefront of everything we do. Whether it is driving our clients’ successes, giving back to the community, or helping patients obtain attention in an efficient and secure way, our employees are always there. Our success is a direct result of the work of our people who live and breathe our Core Values. Simply put, we believe in better lives!Join us
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Testimonials from our clients
Don Hilliard VP of Customer Success at ProPoint Solutions
Great experience partnering with the CCD. Their willingness to go the extra mile is immeasurable!
Andy Bosko CEO at Skybridge Americas
I have worked closely with CCD for more than seven years. I can honestly say that their operational excellence is only surpassed by the quality and integrity of their management team. I would not hesitate to recommend them to anyone seeking a first-class” operation to care for their customers.
Steve Robinson Chief Operating Officer at Gobble, Inc.
CCD operates as an extension of our business, which ultimately exceeded our expectations by helping our internal Customer service team to deliver a premium user experience in the areas of customer satisfaction and quality. CCD’s management focus on data-driven continuous improvement and quality, enabled our growth as we scaled into new geographies.
Tim Searcy Former President American Teleservices Association
It is rare to find an emerging firm that has made so many good choices in technology, personnel, philosophy, and client focus. I am proud to be considered a believer in CCD’s ability. This company’s attention and compliance efforts, needed by outsourcers today, is remarkable.