Meet CCD

We are a nearshore leader providing exceptional customer and patient experiences. Working as an extension of your company, we create top-notch operational processes and support them with the highest recruitment and quality assurance standards. Our goal is to continue to build strong partnerships that are based on integrity and results.

CCD is a HIPPA Compliant Business Associate and PCI certified.

500+

Patient Care Specialists

750.000

Appointments scheduled per quarter

98%

Calls answered in less than a minute

17

Awards

Why do our clients prefer us?

We exceed our targets in value and operational KPIs.

Our agents are friendly and well-trained, following continuously improved processes.

We're prompt and responsive to our clients' needs and those of their customers.

Work at CCD

At CCD we believe in better! Our associates are at the forefront of everything we do. Whether it is driving our clients’ successes, giving back to the community, or helping patients obtain attention in an efficient and secure way, our employees are always there. Our success is a direct result of the work of our people who live and breathe our Core Values. Simply put, we believe in better lives!

Join us

Testimonials from our clients

Great experience partnering with the CCD. Their willingness to go the extra mile is immeasurable!

Don Hilliard VP of Customer Success at ProPoint Solutions

I have worked closely with CCD for more than seven years. I can honestly say that their operational excellence is only surpassed by the quality and integrity of their management team. I would not hesitate to recommend them to anyone seeking a first-class” operation to care for their customers.

Andy Bosko CEO at Skybridge Americas

CCD operates as an extension of our business, which ultimately exceeded our expectations by helping our internal Customer service team to deliver a premium user experience in the areas of customer satisfaction and quality. CCD’s management focus on data-driven continuous improvement and quality, enabled our growth as we scaled into new geographies.

Steve Robinson Chief Operating Officer at Gobble, Inc.

It is rare to find an emerging firm that has made so many good choices in technology, personnel, philosophy, and client focus. I am proud to be considered a believer in CCD’s ability. This company’s attention and compliance efforts, needed by outsourcers today, is remarkable.

Tim Searcy Former President American Teleservices Association