Learn the benefits of partnering with a healthcare call center and how outsourcing positively impacts appointment scheduling, record retrieval, and...
Medical centers must deliver satisfactory patient experiences to deliver success for medical, financial and operational success. Here's why.
Discover the top 8 patient scheduling best practices to optimize your medical office operations and improve patient satisfaction.
Measuring the cost of patient no-shows at your outpatient medical center is alarming. Learn how to reduce patient no-shows with these three tactics.
Reducing your medical center's average handle times is challenging as you scale. Learn how to improve average handle time and calculate your AHT.
Patient care means more than just being polite to our patients. It means delivering the utmost Patient Experience. Here's how machine learning can...
The COVID-19 challenge extends worldwide, impacting all types of operations, but also accelerating transformational processes that have driven the...
The novel coronavirus reach is wide and continues to impact hospitals, outpatient centers, and other businesses around the world. With no clear...
Business Challenge Drive efficiency and reduce costs while maintaining the highest standards of customer care. CCD solutions – A robust servicing and...
What was the Business Challenge? Develop an efficient and responsive multi-channel support process for an expanding customer base. – Analysis of...