Business Challenge
Deliver financial efficiency while ensuring consistent staffing levels to support growth.

CCD solutions
– Developed a new and highly efficient patient servicing structure customizable by region.
– Designed and implemented workforce management processes to maintain consistent
patient access.

Impact
– Significantly improved patient experience
– Standardization pre-appointment process across centers and regions

Results
– Improved revenue levels
– Decreased the number of dropped appointment calls by 75%