Healthcare Call Center & BPO Solutions for Outpatient and Multispecialty Centers
We specialize in patient scheduling and end-to-end call center services, helping healthcare providers streamline operations, improve patient access, and recover revenue—all while ensuring HIPAA compliance.​
Scheduling is the first step in the Revenue Cycle Management (RCM) process — and where over 80% of patient satisfaction is decided.
When done right, scheduling can:
Reduce up to 40% of admin costs through better workflows
Lead to 3x faster claim reimbursements when data is captured correctly
Help 69% of healthcare centers exceed profit projections through better satisfaction
Our Services
Healthcare Call Center Services
Our healthcare call center operates around the clock to handle appointment reminders, insurance verifications, and patient inquiries. By managing these communications, we free up your in-house staff to focus on in-person patient care.​
Patient Scheduling & Support
Whether you’re a small practice or part of a more extensive healthcare system, our team of dedicated professionals is committed to delivering superior service that aligns with the unique needs of your medical practice.
Scheduling Process Optimization
Leveraging advanced technology, including AI-driven predictive models, we optimize scheduling processes and patient communications. Our technology-enabled services are designed to improve operational efficiency and patient outcomes.​
Our Services Fully Integrate with the Leading Healthcare Software
How We Do It
Our specialized schedulers make sure that every appointment is booked promptly and accurately, reducing no-shows and enhancing patient satisfaction, through:
- Clear and concise communication
- Empathy
- Awareness of treatment protocols
- Understanding medical terminology
Who We Serve
Multispecialty Healthcare Centers
Let us help you optimize operations, improve team collaboration, and ultimately elevate the standard of care across all specialties in your healthcare system.
Proven Impact on Revenue Recovery
Up To
Improvement in Patient Scheduling Efficiency
Up to
Days For Our Clients To See Tangible Results
Up To
Reduction In Abandoned Calls In 3 Months
Download Success Cases
See how this 20-location healthcare network tackle their 9.4% no-show rate after implementing our predictive model and generated over $300,000 in cost savings across seven locations
Learn how CCD’s Pax Fidelity™ AI system implementation enhanced protocol identification for this imaging center increasing Calls per Hour by 15.83% and Appointments per Hour by 15.74%
Transform Your Patient Scheduling and Call Center Operations
Explore our suite of healthcare call center services or get in touch to learn how our technology-driven scheduling solutions can enhance patient access and boost your practice’s efficiency.​
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Why Healthcare Providers Choose CCD Health?
We recruit, train and staff qualified patient care specialists to reduce dropped calls, absorbing HR risks on your behalf.
Flexible services tailored to Large and Mid-Size Hospital call volume and seasonality.​
100% HIPAA-compliant operations: Ensuring the highest standards of patient data security.
Our Clients Can Say It Better
About CCD
CCD Health (A GeBBS Healthcare Company) is a nearshore call center based in the Dominican Republic focusing on providing exceptional patient experiences. Our healthcare support specialists work as an extension of your teams to help you have the right schedulers at the right time with the right skill set to serve all of your appointments. Simply put, we help you recruit, train, and staff to yield higher revenue by avoiding missed appointments and dropped calls.
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Work at CCD
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