Customized services and
unrivaled expertise.

Our Values

Thinking clearly

Delivering top-notch results to inspire yourself and yours.

Making CCD yours

Own it and take initiative

Continuous improvement

Constantly learning and driving creative ideas to embrace development and bring best practices to our organization

Service is our DNA

Demonstrating genuine empathy and a desire to make life easy and better for our team or our customers

Doing what’s right

Ethical behavior is doing the right thing even when no one else is watching

CCD's History

At CCD, we believe there’s a better way to manage your interactions. Whether you’re managing a large patient scheduling operation or a growing customer experience campaign, our goal is to make your processes more efficient, with great quality, at a great value.

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How We Work

Expertise & Experience

  • Increased customer response rates and turnaround times
  • Ability to respond to all customers and scale to support growth
  • Real-time view into all key metrics and customer satisfaction

Flexibility & Focus

  • Nimble, adaptable, responsive and collaborative
  • Tailored solutions
  • Seamless integration across all of your existing platforms
  • Agents who are trained specially for your business

Unlocked Value

  • Run-rate cost savings of up to 60%(in comparison to our clients’ US centers)
  • Sales increase of up to 20%
  • Analytics and insights on your customer interactions
  • In-depth knowledge of industry best practices and the ability to identify and anticipate customer needs

The Dominican Republic Advantage

The lowest labor costs
in Latin America

Shorter travel times and
local time zones

Advanced
telecom infrastructure

Deep cultural
affinity
with the US

Widespread
fluency in English

Meet Our Team

CCD has been providing customer service and business process solutions since 2011. From Silicon Valley start-ups to Fortune 500 companies each of our clients is unique and so are the solutions we create for them. We have experience designing anything from simple customer service campaigns to large, complex, omnichannel operations.

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Security & Technology

Protecting your business is one of our top priorities. Robust security and next-generation technology are top of mind when we design our processes. That’s why we work with certified innovating systems to offer you the peace of mind you deserve.

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Your success drives us in everything we do. You’ll feel secure and confident that your customers are taken care of by talented, committed and highly trained customer care agents. With our knowledge, our willingness to adapt, and the value we bring to your business, we’re committed to becoming part of your team and a partner in your growth.
Kalil Diaz CEO CCD Contact Centers