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Customized services and unrivaled expertise.

Mission

To provide optimal interactions through enhanced thinking and inspiring culture.

Vision

To deliver remarkable connections that transform the Patient and Customer Experience.

 

Purpose

Building an iconic Dominican 

company in a global market.

Our Values

new value (1)

1 + 1 = 3

It symbolizes synergy and innovation, where the sum is greater than its parts; it also conveys the fusion of cutting-edge technology and collaborative teamwork to create something extraordinary.

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Making CCD yours

Own it and take initiative, being proactive rather than reactive and actively identifying areas for improvement or tasks that need attention, and then taking decisive action without waiting to be told what to do.

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Continuous improvement

Constantly learning and driving creative ideas to embrace development and bring best practices to our organization

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Service is our DNA

Demonstrating genuine empathy and a desire to make life easy and better for our team or our customers

medical appointment scheduler

Doing what’s right

Ethical behavior is doing the right thing even when no one else is watching

What does it mean to work at CCD?

CCD's History

At CCD, we believe there’s a better way to manage your interactions. Whether you’re managing a large patient scheduling operation or a growing customer experience campaign, our goal is to make your processes more efficient, with great quality, at a great value.

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How We Work

Step 1- Healthcare BPO Process
One of our senior leaders will manage your Radiology or Healthcare center's project
Step 2- Healthcare BPO Process
We’ll immerse ourselves in your business, products and services, goals, and processes.
3-May-04-2023-04-02-07-7481-PM
We’ll create a specific training program for your assigned agents.
4-3
We’ll set up our process to match your technology and communication platforms.
5-2
We'll develop unique KPIs, analytics, dashboards, reports, and QA benchmarks to deliver efficiency for your business.
6-1
We’ll deliver an onboarding process that meets expectations and sets you up to go live with CCD in less than 30  days.

Reasons to choose us

We recruit, train, and staff

We recruit, train and staff qualified patient care specialists to reduce dropped calls, absorbing HR risks on your behalf.

Cost reduction

We can achieve an approximate 40%+ reduction in appointment scheduling costs thanks to our competitive billable rate and appointment efficiency.

Healthcare-focused

We have over a decade of experience serving the healthcare and radiology industry.

Patient care management is complex and delicate, we have extensive knowledge in management and operations in the field.

The Dominican Republic Advantage

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Cost-effective

Business Process Outsourcing

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Shorter travel times and
local time zones

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Advanced
telecom infrastructure

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Deep cultural
affinity with the US

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Widespread
fluency in English

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Meet Our Team

Every business has a goal, and ours have always been one: helping our clients optimize their processes and customer-facing operations.

From Radiology and Healthcare Centers to large corporations in different industries, our team always focuses on designing and implementing effective processes and offering top patient and customer support. 

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Security & Technology

Protecting your business is one of our top priorities. Robust security and next-generation technology are top of mind when we design our processes. That’s why we work with certified innovating systems to offer you the peace of mind you deserve.

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Your success drives us in everything we do. You’ll feel secure and confident that your customers are taken care of by talented, committed and highly trained customer care agents. With our knowledge, our willingness to adapt, and the value we bring to your business, we’re committed to becoming part of your team and a partner in your growth.
 Kalil Diaz CEO CCD Contact Centers call center outsourcing companies in usa