Patient Contact Services
Scalable Contact Center, Data Analytics, Back-Office, and RCM Services for healthcare providers across various medical specialties. CCD enables new revenue streams through outbound initiatives to patients and referring physicians, and handle in-house recruiting, training, and staffing of qualified patient care specialists.
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Medical Data Entry
- Enter patient information, medical histories, and treatment plans into EHR systems with high accuracy.
- Perform medical coding and indexing to categorize patient information properly for easy retrieval.
- Ensure compliance with HIPAA standards to maintain patient data security.
Multilingual Medical Transcriptions
- Convert audio recordings of patient consultations, procedures, and notes into accurate written records.
- Specialized transcription needs for various medical fields.
- Ensure confidentiality and data security protocols during the transcription proces.
Medical Record Retrieval
- Retrieve medical records from various sources quickly and accurately for patient care or administrative purposes.
- Digitize paper records and integrate them into electronic systems for easy access and management.
- Maintain up-to-date patient records in a secure and organized manner.
Tele-Triage Services
- Coordinate with healthcare providers to ensure patients receive the necessary follow-up care.
- Offer round-the-clock tele-triage services to address patient concerns and emergencies at any time.
Reduced Abandoned CallsImproved Patient Experience
Drive more revenue by reducing patient no-shows and improving patient satisfaction, with the leading healthcare call center for U.S.-based outpatient and medical centers.
Claims Submissions
Prior Authorizations
Patient Contact Data Analytics
Contact Center Workforce Management and Staffing
Resource Center
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Learn more about CCD Health
Find out how you can benefit from a nearshore healthcare call center and get in touch with one of our team members. Please fill out the form, and we’ll get back to you as soon as possible.