About CCD
Mission
To provide optimal interactions through enhanced thinking and inspiring culture.
Vision
To deliver remarkable connections that transform the Patient and Customer Experience.
Purpose
Building an iconic Dominican
company in a global market.
Our Values
Own it and take initiative, being proactive rather than reactive and actively identifying areas for improvement or tasks that need attention, and then taking decisive action without waiting to be told what to do.
Demonstrating genuine empathy and a desire to make life easy and better for our team or our customers.
Ethical behavior is doing the right thing even when no one else is watching.
CCD Health's History
How We Work
One of our senior leaders will manage your Healthcare center's project.
We’ll immerse ourselves in your business, products and services, goals, and processes.
We’ll create a specific training program for your assigned agents.
We’ll set up our process to match your technology and communication platforms.
We'll develop unique KPIs, analytics, dashboards, reports, and QA benchmarks to deliver efficiency for your business.
We’ll deliver an onboarding process that meets expectations and sets you up to go live with CCD in less than 30 days.
Reasons To Choose Us
We Recruit, Train and Staff
We recruit, train and staff qualified patient care specialists to reduce dropped calls, absorbing HR risks on your behalf.
Cost Reduction
We can achieve an approximate 40%+ reduction in appointment scheduling costs thanks to our competitive billable rate and appointment efficiency.
Healthcare-Focused
We have over a decade of experience serving the healthcare and radiology industry. Patient care management is complex and delicate. We have extensive knowledge in management and operations in the field.
Reasons To Partner with Us
Cost-effective Business Process Outsourcing
Shorter Travel Times and Local Time Zones
Advanced Telecom Infrastructure
Deep Cultural Affinity with the U.S.
Widespread Fluency in English
Talk To Sales
Meet Our Team
Every business has a goal, and ours have always been one: helping our clients optimize their processes and customer-facing operations.
Supporting the top healthcare centers and hospitals across the U.S., our team always focuses on designing and implementing effective processes and offering top patient and customer support.
Security & Technology
A Message from Our CEO
Your success drives us in everything we do. You’ll feel secure and confident that your customers are taken care of by talented, committed and highly trained customer care agents. With our knowledge, our willingness to adapt, and the value we bring to your business, we’re committed to becoming part of your team and a partner in your growth.
