Patient Contact Scheduling
At CCD Health, we recognize that effective patient scheduling is crucial for optimizing healthcare services. Our specialized call center solution transforms scheduling from a routine task into a strategic asset for healthcare providers.
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Why Our Scheduling Service Matters
- Optimizes resource utilization for healthcare providers
- Reduces no-shows through automated reminders
- Improves care coordination across departments
- Provides data-driven insights for operational efficiency
PATIENT EXPERIENCE SIMPLIFIED
The Patient Journey
Leveraging technology to drive better patient care
Patient Visits General Practitioner
Referral is Generated
Patient journey starts with your general practitioner's visit and accompanying referral to a specialized healthcare center.
Order Entry
Order is Received Via Fax or EMR
Enter patient information, medical history, and treatment plans into EHR systems with high accuracy.
Patient Calls Specialized Healthcare Center
Appointment Scheduling
Patient connects with the healthcare center to set up the appointment. Our specialists ensure that each patient's preferences and medical needs are considered, matching them with the appropriate provider and time slot.
Patient Insurance Eligibility
When Required by The Payers, Some Exams Are Pre-Authorized
Verify patient insurance eligibility and benefits before the appointment.
Patient Arrives at the Specialized Center
Specialist Performs the Exam
The patient meets with their specialized provider for the scheduled appointment or diagnostic study.
Coding
Billing & Collections
Our coding team documents the visit, translates medical services into standardized CPT to then submit the claim and do follow-up. This step closes the Revenue Cycle Management to minimize financial delays for the patient and the center.
Medical Call Center Solutions
Our medical call center services are specifically designed to support healthcare providers in managing patient interactions, appointment scheduling, and inquiries with precision and care whether you’re a small practice or part of a more extensive healthcare system.
Multispecialty Healthcare Centers
Let us help you optimize operations, improve team collaboration, and ultimately elevate the standard of care across all specialties in your healthcare system.
Patient Contact Scheduling
Core Appointment Service Offerings For Providers
Patient Appointment Scheduling Services
- Coordinate and manage patient appointments.
- Send timely reminders via phone, SMS, or email to reduce no-show rates.
- Facilitate easy rescheduling and handle cancellations efficiently to optimize appointment slots.
- Integrate with existing electronic health record (EHR) systems for real-time calendar updates and management.
Supporting The Top Healthcare Centers and
Hospitals Across the U.S.
"Their business intelligence is the biggest driver to making sure our profit margin is staying where it should be. Their business analytics is really focused on process optimization and helping their operational teams identify what we can do to improve."
CCD Health Customer "CCD's Business Intelligence is probably one of the best things they've done. They're good at keeping everyone aligned with KPls and show us optimized staffing models so we can make sure we're all agreeing on staffing models to make sure our profit margin is staying where it should be. "
CCD Health CustomerResource Center
Learn More About
CCD Health
Find out how you can benefit from a nearshore healthcare call center and get in touch with one of our team members. Please fill out the form, and we’ll get back to you as soon as possible.
"We definitely accelerated with CCD. The biggest thing for me is that having an outsourced patient support group forced us to fast-track a lot of the things I wanted to do initially, like standardizing our patient scheduling and intake processes."
CCD Health Customer U.S. Radiology Provider