Actionable Business Intelligence
Insights for Patient Contact Management
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Data-Driven Performance Management
We combine advanced Power BI reporting and robust IT infrastructure to improve
the way healthcare organizations track, manage and optimize their performance.
Real-Time KPI Tracking
✔ Our advanced KPI tracking system provides a unified view of performance across your entire organization enabling you to make data-driven decisions in real-time.
✔ Complete Metrics: Monitor 70+ critical metrics from calls per hour (CPH) and Average Handle Time (AHT) to overall back-office efficiency.
✔ Customized Dashboards: Deliver the exact information you need, available on-demand or via scheduled reports.
Transform healthcare management with CCD's data-driven approach – where insights meet action for unprecedented performance improvements.
See Our Data Visualizations in Action
Monitor how your teams - from Scheduling and Help Desk to Retention and Order Entry - are performing across total call volume and productive hours. Try our interactive demo below to experience scheduling real-time KPI and metrics tracking firsthand.
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Learn more about CCD Health
Find out how you can benefit from a nearshore healthcare call center and get in touch with one of our team members. Please fill out the form, and we’ll get back to you as soon as possible.