Our History
The Story Behind CCD Health
We Started With a Simple Vision
At CCD, we believe that customer satisfaction is the most valuable asset a business can have. Our commitment to excellence is driven by a deep understanding of the healthcare industry’s unique challenges and a passion for helping healthcare centers improve patient satisfaction—one interaction at a time.
Founded in 2011 in Santiago, Dominican Republic, CCD started as a small, dedicated team focused on delivering exceptional patient contact solutions. With a relentless commitment to innovation and quality, we quickly grew into a trusted partner for healthcare providers, expanding our services and capabilities to meet the evolving needs of our clients.
In 2024, CCD entered a new era by joining forces with GeBBS Healthcare Solutions, an acquisition that enabled us to reach new heights and enhance our impact on the healthcare sector. As part of one of the industry’s largest networks, we now combine our local expertise and personalized approach with the global resources and advanced technology of GeBBS, creating a powerful platform for growth and excellence.
Timeline
2011
CCD Is Founded
Our First Delivery Site Opens in Santiago, Dominican Republic
2017
Kalil Diaz Joins CCD
CCD Enters A New Chapter Under His Leadership as CEO
2019
CCD Expands To Santo Domingo
CCD Expands Its Operations at the Sambil Plaza Premises
2019
Healthcare-Specialized
CCD Experiences A Substantial increase in Outpatient Healthcare and Radiology Customer Acquisition
2020
CCD Becomes Technology-Enabled
CCD Integrates Advanced BI Tools to Offer a Data-Driven Approach to Patient Contact Solutions
Patient No-Show Predictive Model
2023
CCD Integrates AI-Driven Technology into its Scheduling Operations
Transforming Healthcare with AI-Driven Scheduling: Paxiento.ai Fidelity Launches
2023
Vision 1,000+ Achieved
CCD Reaches Over 1,000 Patient Contact Specialists
2024
CCD Establishes A Strategic Partnership with GeBBS Healthcare Solutions
2024 Strategic Partnership with GeBBS, a U.S.-Based Multinational Healthcare RCM and Tech Provider, Positioned as a Market Leader in the Healthcare Industry
Where We're Headed
Simplified, Patient-Centric Experiences
As we look to the future, CCD is focused on setting new standards in healthcare support and patient engagement. Our vision is to expand our capabilities through advanced technologies like AI-driven solutions and data analytics, enabling healthcare providers to deliver more personalized, efficient, and seamless patient experiences.
Our integration with GeBBS Healthcare Solutions opens doors to increased innovation, as we explore ways to make healthcare interactions more responsive and streamlined. We aim to lead the industry in transforming patient access and contact services, offering solutions that not only meet today’s needs but anticipate the demands of tomorrow’s healthcare landscape.
At CCD, we’re committed to empowering healthcare providers to improve patient outcomes and satisfaction, striving for a future where every patient interaction builds trust and enhances the care journey. Whether through expanding our reach or refining our services, our focus remains on continuous improvement, guided by the same dedication that has been our foundation from the beginning.
Get In Touch
We build strong partnerships that are based on both integrity and results. Contact us and we will get back to you soon!