Case Studies

Deliver exceptional healthcare operations with proven solutions from CCD Health.
Our case studies demonstrate measurable improvements in operational efficiency, revenue protection, and patient care across leading healthcare organizations.

Reducing Patient No-Shows
with Predictive Analytics

Using advanced machine learning, CCD helped a 20-location healthcare network tackle their 9.4% no-show rate. Our predictive model achieved a 70% reduction in predicted cancellations and generated over $300,000 in cost savings across seven locations, while improving patient care and resource utilization.

Doubling Appointment Volume in Just 90 Days

This case study shows how a 20-location healthcare network used predictive analytics to turn things around. With support from CCD, they went from a 10,14% no-show rate to a smarter system that predicts and prevents missed appointments.

How We Boosted Patient Activation by 20%+ with a Complete Backroll Clearance

See how our healthcare BPO team helped a growing provider clear enrollment backlogs, accelerate patient onboarding, and build scalable workflows for growth.

AI-Powered Protocol Identification

Implementation of CCD’s Pax Fidelity™ AI system enhanced protocol identification for an imaging center. The solution increased Calls per Hour by 15.83% and Appointments per Hour by 15.74%, streamlining operations and improving scheduling efficiency while reducing manual coding requirements.

Healthcare Call Center Optimization Success

A Southeast diagnostic imaging provider faced a 27% call abandonment rate, leading to $12,000 daily revenue loss. Through process optimization, data-driven staffing, and enhanced workflows, CCD reduced abandonment rates by 25% and recovered $840,000 in revenue within five months.