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2025 Conference of Healthcare Contact Centers
We’re thrilled to announce our participation at the 2025 Healthcare Contact Center Conference #HCCT2025! Our CEO and BI Director will present: “Leveraging AI for Improved Healthcare Center Scheduling Operations” Come learn how AI is reshaping scheduling, improving operational efficiency, and enhancing patient experiences.
Want to learn how we can optimize your patient scheduling operations?
OVERVIEW
Healthcare Call Center & BPO Services
We help healthcare centers reduce costs while maintaining top-notch patient scheduling quality with our healthcare-focused BPO and patient contact services, ensuring improved efficiency and quality, while saving you valuable resources.
SOLUTIONS
What We Can Do Do For Your Healthcare Center
Scalable & Flexible Healthcare Call Center
Tailor your patient support solutions to meet your staffing, training, onboarding, and division of duty requirements. Then quickly scale up and down according to demand.
HIPAA Compliant Answering Service
We prioritize patient privacy. Our call center follows strict HIPAA guidelines, ensuring that all conversations and data remain secure. Every agent is trained to handle sensitive medical information with professionalism and discretion.
Bilingual & Multichannel Patient Scheduling & Support
We provide English and Spanish support. Language barriers shouldn’t prevent quality healthcare, and our bilingual agents ensure every patient receives the same level of care and attention.
Workforce Optimization and Business Intelligence
Get the most from your workforce with advanced forecasting, scheduling optimization, and real-time management of your agents.
Experienced, Knowledgeable Specialists
For more than 10 years, more than 250 healthcare providers have relied on CCD Health for exceptional healthcare patient scheduling.
Human + AI Efficiency
We combine smart automation with empathetic human agents to provide seamless, compassionate support. From answering FAQs to managing complex medical inquiries, we ensure patients receive the right assistance, fast.
BENEFITS
How Efficiency Looks Like
Up To
Improvement in Patient Scheduling Efficiency
Up to
Days For Our Clients To See Tangible Results
Up To
Reduction In Abandoned Calls In 3 Months
RESULTS
An Specialized Contact Center Solution That Delivers
Using advanced machine learning, CCD helped a 20-location healthcare network tackle their 9.4% no-show rate.
Download The Business Case
CCD’s Pax Fidelity™ AI system enhanced protocol identification for an imaging center increased Calls per Hour by 15.83% and Appointments per Hour by 15.74%.
Download The Business Case
How our client reduced abandonment rates by 25% and recovered $840,000 in revenue within five months.
Download The Business Case
How We Do It
Reasons To Choose Us
We Recruit, Train and Staff
We recruit, train and staff qualified patient care specialists to reduce dropped calls, absorbing HR risks on your behalf.
Cost Reduction
We can achieve an approximate 40%+ reduction in appointment scheduling costs thanks to our competitive billable rate and appointment efficiency.
Healthcare Focused
We have over a decade of experience serving the healthcare industry. Patient care management is complex and delicate. We have extensive knowledge in management and operations in the field.
Download Our Business Brochures
Our Clients Can Say It Better
Connect with us at NAHAM 2025 Annual Conference
Want to learn how we can optimize your patient scheduling operations? Schedule a meeting with us