Call abandonment rate
Explore top tips and insights from CCD Scheduling experts — for free.
Call abandonment rate 101
Learn everything you need to know to understand, calculate and lower your healthcare center call abandon rate.
What is call abandonment rate?
Ever been put on hold for an extended period? We have too!
Call abandonment happens for similar reasons: lengthy wait times, confusing automated menus, or a perception that their concerns aren’t valued. These factors drive callers to give up and disconnect.
How is the call abandonment rate calculated?
The call abandonment rate is calculated using a simple formula:
Call Abandonment Rate (%) = (Number of Abandoned Calls / Total Incoming Calls) x 100
For instance, if a call center receives 1000 calls in a day and 150 of them are abandoned, the call abandonment rate would be 15%.
How much can your Healthcare Center save by lowering its abandoned call rate?
As a leading healthcare and radiology appointment scheduling solutions provider, we understand the importance of improving operational outcomes and recovering lost revenue. That’s why we’ve created the “Savings on Abandonment Rate” template, specifically designed to provide healthcare and radiology centers with call abandonment rates’ metrics and benchmarks and how they relate.
We hope this template is a good starting point for you to go ahead and start the optimization of your appointment scheduling operations.
