Healthcare Operations Blog

Top 5 Healthcare Challenges in 2025 [+ Strategies to Mitigate Them]

The Top 5 Healthcare Challenges in 2025 are: Escalating Operational Costs Workforce Shortages and Burnout Cybersecurity Threats Technology Integration Challenges…

How to Optimize Prior Authorization Workflows [+ Free Checklist]

To optimize your prior auth process, focus on: Standardize Internal Procedures Train & Educate Staff Use Clinical Decision Support (CDS)…

10 Strategies to Optimize Call Flows in Healthcare Centers

The top 10 Strategies to Optimize Call Flows in Healthcare Centers are: Implement a Secure, HIPAA-Compliant Call System with Smart…

How AI Improves Healthcare Scheduling Operations [+ Case Study]

Artificial intelligence (AI) is improving healthcare scheduling operations through routine task automation, data capture accuracy, healthcare staff workflow optimization, and…

Call Center, Not Cost Center: How Providers Can Turn Patient Communication into Center Growth

When healthcare providers think about their call center, it’s often lumped into the same category as administrative overhead—a necessary but…

How a Healthcare Call Center Can Help Improve Patient and Financial Outcomes

Effective communication is a cornerstone of high-quality healthcare. According to a study by the Agency for Healthcare Research and Quality…