Healthcare Operations Blog

10 Strategies to Optimize Call Flows in Healthcare Centers

The top 10 Strategies to Optimize Call Flows in Healthcare Centers are: Implement a Secure, HIPAA-Compliant Call System with Smart…

How AI Improves Healthcare Scheduling Operations [+ Case Study]

Request Consultation Talk To Sales Edit Content Artificial intelligence (AI) is improving healthcare scheduling operations through routine task automation, data…

Call Center, Not Cost Center: How Providers Can Turn Patient Communication into Center Growth

When healthcare providers think about their call center, it’s often lumped into the same category as administrative overhead—a necessary but…

How a Healthcare Call Center Can Help Improve Patient and Financial Outcomes

Effective communication is a cornerstone of high-quality healthcare. According to a study by the Agency for Healthcare Research and Quality…

Key Steps to Manage Denied Claims Efficiently

For healthcare providers, claim denials are a major revenue drain. The average denial rate for healthcare claims is between 5%…

[Webinar] Using Technology-Enabled RCM Service Delivery to Maximize Revenue

Rising operational costs, complex billing processes, and delayed collections can strain resources and disrupt cash flow. But with the right…