Healthcare Operations Blog

How AI Improves Healthcare Scheduling Operations [+ Case Study]

Artificial intelligence (AI) is improving healthcare scheduling operations through routine task automation, data capture accuracy, healthcare staff workflow optimization, and…

Call Center, Not Cost Center: How Providers Can Turn Patient Communication into Center Growth

When healthcare providers think about their call center, it’s often lumped into the same category as administrative overhead—a necessary but…

How a Healthcare Call Center Can Help Improve Patient and Financial Outcomes

Effective communication is a cornerstone of high-quality healthcare. According to a study by the Agency for Healthcare Research and Quality…

Key Steps to Manage Denied Claims Efficiently

For healthcare providers, claim denials are a major revenue drain. The average denial rate for healthcare claims is between 5%…

[Webinar] Using Technology-Enabled RCM Service Delivery to Maximize Revenue

Rising operational costs, complex billing processes, and delayed collections can strain resources and disrupt cash flow. But with the right…

How to Improve Front-End Revenue Cycle Management [Guide for Healthcare Centers]

In the healthcare industry, efficient management of the revenue cycle is crucial for maintaining financial health. The revenue cycle process…