How We Boosted Patient Activation by 20%+ with a Complete Backroll Clearance
See how our healthcare BPO team helped a growing provider clear enrollment backlogs, accelerate patient onboarding, and build scalable workflows for growth.
2,321 patient enrollments in 60 days
Increased their active patient population by 20%+
Scalable processes for onboarding new plans and partners
Timeframe: 60 Days
Insurance Verification, Patient Enrollment, Training & Scalability
The client delivers care that requires patients to be fully enrolled and insurance-verified before treatment begins. However, a surge in new sign-ups and payer requirements created an overwhelming backlog for their internal enrollment team.
Patients were left waiting, sometimes for weeks, before they could begin care. Operational pressure was mounting, patient satisfaction was declining, and partner relationships were at risk.
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What We Did
- Clear their enrollment backlog for the highest-priority health plan
- Speed up insurance verification and patient onboarding processes
- Develop scalable workflows that could be rolled out to new plans and partners
Let’s discuss how our healthcare BPO solutions can help you eliminate backlogs and scale with confidence.
Download The Business Case