How Capitol Imaging Transformed Scheduling Efficiency in 60 Days

Within just 60 days of partnership with CCD, they transformed their scheduling model, improved productivity, and achieved substantial cost savings.

Enable scalability to handle higher volumes of appointments efficiently

Reduce cost per appointment without compromising service quality

Timeframe: 60 Days

Sustained Increases in Appointment Volume and Scheduling Efficiency

In just 60 days, CCD’s transition from an FTE to a per-appointment model transformed Capitol Imaging’s scheduling operations. The client not only reduced costs by nearly one-third but also doubled scheduling productivity, regained trust in outsourcing, and unlocked opportunities for expansion.

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What We Did

  • Shifted from FTE to per-appointment billing model (implemented in May 2025), transferring cost risk from the client to CCD and aligning incentives directly with productivity.
  • Optimized staffing strategies to better match scheduling demand.

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