Healthcare Operations Blog

3 Ways to Leverage Empathy and Improve Patient Satisfaction in Healthcare

Improving patient satisfaction can be daunting—especially when it’s difficult to measure. Here are 3 ways you can use empathy for…

How to Streamline Healthcare Medical Record Retrieval

Healthcare is an information-intensive field. Here’s how you can optimize your operational workflows with a medical record retrieval system.  …

What is Optimal Outpatient Appointment Scheduling?

For medical centers, appointment scheduling is part of delivering high-quality care. Learn more about optimal outpatient appointment scheduling…   Each…

How to Measure Patient Experience at Outpatient Medical Centers 

Healthcare centers should continuously monitor and measure patient experience to make improvements with a combination of the right KPIs. Learn…

The Benefits of a Healthcare Call Center

Learn the benefits of partnering with a healthcare call center and how outsourcing positively impacts appointment scheduling, record retrieval, and…

The Importance of Patient Satisfaction in Healthcare 

Medical centers must deliver satisfactory patient experiences to deliver success for medical, financial and operational success. Here’s why.   Patient…