Top U.S. Medical Call Center Provider
Reduce costs while maintaining patient scheduling quality with our patient engagement solutions.
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Simplified Patient Journey
Leveraging technology to drive better patient care
Patient Visits General Practitioner
Referral is Generated
Patient journey starts with your general practitioner's visit and accompanying referral to a specialized healthcare center.
Order Entry
Order is Received Via Fax or EMR
Enter patient information, medical history, and treatment plans into EHR systems with high accuracy.
Patient Insurance Eligibility
When Required by The Payers, Some Exams Are Pre-Authorized
Verify patient insurance eligibility and benefits before the appointment.
Patient Calls Specialized Healthcare Center
Appointment Scheduling
Patient connects with the healthcare center to set up the appointment. Our specialists ensure that each patient's preferences and medical needs are considered, matching them with the appropriate provider and time slot.
Patient Arrives at the Specialized Center
Specialist Performs the Exam
The patient meets with their specialized provider for the scheduled appointment or diagnostic study.
Coding
Billing & Collections
Our coding team documents the visit, translates medical services into standardized CPT to then submit the claim and do follow-up. This step closes the Revenue Cycle Management to minimize financial delays for the patient and the center.
Discover Our Medical
Call Center Solutions
At CCD Health, we understand that effective communication is the backbone of exceptional patient care. Our medical call center services are specifically designed to support healthcare providers in managing patient interactions, appointment scheduling, and inquiries with precision and care. Whether you’re a small practice or part of a more extensive healthcare system, our team of dedicated professionals is committed to delivering superior service that aligns with the unique needs of your medical practice.
Turn Patient Support into
Your Main Advantage
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Patient appointments scheduled/quarter
Calls answered in less than a minute
Care specialists
HIPAA and SLA compliant
Patient appointments scheduled/quarter
Calls answered in less than a minute
Care specialists
HIPAA and SLA compliant
Reduced Abandoned CallsImproved Patient Experience
Drive more revenue by reducing patient no-shows and improving patient satisfaction, with the leading healthcare call center for U.S.-based radiology and medical centers.
Patient Scheduling
Insurance Verification
Medical Data Entry
Claim Submissions
Prior Authorizations
Medical Data Entry
Patient Contact Data Analytics
Contact Center Workforce Management and Staffing
Supporting The Top Healthcare Centers and
Hospitals Across the U.S.
"CCD's Business Intelligence is probably one of the best things they've done. They're good at keeping everyone aligned with KPls and show us optimized staffing models so we can make sure we're all agreeing on staffing models to make sure our profit margin is staying where it should
CCD Health customer "We definitely accelerated with CCD. The biggest thing for me is that having an outsourced patient support group forced us to fast-track a lot of the things I wanted to do initially, like standardizing our patient scheduling and intake processes."
CCD Health customerResource Center
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Learn More About CCD Health
Find out how you can benefit from a nearshore healthcare call center and get in touch with one of our team members. Please fill out the form, and we’ll get back to you as soon as possible.
"Their business intelligence is the biggest driver to making sure our profit margin is staying where it should be. Their business analytics is really focused on process optimization and helping their operational teams identify what we can do to improve."
CCD Health customer Radiology provider