[Webinar] How High-Performing Patient Access and RCM Operations Actually Run

In many healthcare organizations, patient access, scheduling, and revenue cycle management (RCM) are still treated as separate functions. Different teams. Different leaders. Different metrics. On paper, it may look organized, but in practice, this fragmentation is one of the biggest drivers of denials, downstream rework, and lagging revenue performance.

High-performing operations know better.

They understand that financial outcomes are determined long before a claim is submitted. Eligibility accuracy, scheduling quality, handoffs between teams, and early operational signals all play a direct role in whether revenue flows smoothly or gets stuck.

Learn How to Connect the Dots

To kick off the year, CCD Health hosted its first FREE webinar, designed for healthcare leaders who want to understand how high-performing operations truly work, from front-end access to backend cash flow.

This session went beyond theory and into real operational scenarios, learn what stabilizes performance fastest, and walk away with practical insights you can apply immediately.

Key Takeaways:

• How elite teams structure staffing, QA, and RCM handoffs to reduce friction and denials

• Which metrics actually predict financial performance, not just measure past results

• Early warning signs that appear before scheduling quality erode

• Live operational scenarios and the proven interventions that restore stability quickly

Speakers:

• Cristopher Lujan – Associate Director of Operations, Patient Access/RCM ,
• Amelia Taulé – Customer Success Manager and
• Maxim Batlle – Customer Success Manager at CCD Health.

If denials are rising, revenue is lagging, or your teams feel stuck in reactive mode, the problem may not be effort—it may be structure.

This webinar is your opportunity to see how top-performing organizations connect patient access, scheduling, and RCM into one cohesive strategy—and how you can do the same.

If you’re ready to reduce friction, surface issues earlier, and protect revenue before claims are ever submitted, we invite you to explore how CCD Health can support your goals.

Learn how our team helps healthcare organizations turn front-end access into back-end results.