Valerie Grullón has officially stepped into the role of Chief Executive Officer at CCD, marking a natural progression in the company’s evolution and leadership journey. A Leadership Transition Rooted in Culture Before stepping into the CEO role, Valerie served as Chief Operating Officer, where she played a central role in shaping how CCD operates day […]
Improving multi-location patient scheduling comes down to 6 core strategies: Standardizing workflows Aligning scripts, Creating shared visibility across locations, Leveraging AI support, Defining clear routing rules, and Managing performance consistently. When these are in place, scheduling becomes faster, more accurate, and easier to scale across every location. In this article, we break down exactly how […]
This session focuses on a challenge that many health systems are experiencing right now: the growing complexity of scheduling specialty services. Appointments for areas like Gastroenterology, Radiology, and Orthopedics often involve detailed prep requirements, authorization workflows, documentation checks, and patient education. And when any of those steps break down, the impact can ripple across the […]
Designing patient scheduling workflows for complex specialties starts with one thing: putting the right structure in place from the very first interaction. Healthcare teams need a system that captures the right details, routes patients correctly, and supports scheduling decisions without guesswork. When that structure exists, scheduling becomes faster, more accurate, and easier to scale. To […]
On Thursday, March 19, CCD Health reached an important milestone with the expansion of its operations in Santo Domingo. The moment reflects both sustained progress and a clear step forward in the company’s long-term strategy. The expansion was marked by the presence of leadership from both CCD Health and GeBBS Healthcare Solutions, reinforcing the collaboration […]
A patient scheduling solution in 2026 should include: AI-assisted scheduling support Specialized schedulers Multiple integrations with healthcare systems Clear service level agreements (SLAs) Scalable staffing models that can adjust to fluctuating patient demand. All these elements can help healthcare organizations manage appointment volumes efficiently, reduce operational strain on staff, and improve both patient access and […]
From OBBBA to AI regulations, providers are facing increased scrutiny, shifting payer expectations, and heightened pressure to modernize operations, without sacrificing access, compliance, or patient experience. On the other hand, new regulatory mandates are creating operational bottlenecks. Technology adoption is accelerating, but implementation remains fragmented. And as fiscal pressures mount, healthcare leaders must balance efficiency […]
Patient retention inside an Accountable Care Organization is both a clinical issue and an operational one. Even when quality programs are strong and physicians are highly capable, patients may drift to other networks because access feels slow, communication is inconsistent, or administrative processes create friction. Complex ACO structures that span multiple practices and care settings […]
On February 10, 2026, our Business Intelligence team proudly presented at RBMA Demo Days, highlighting how artificial intelligence is reshaping radiology operations and revenue performance. Artificial intelligence is transforming every aspect of healthcare operations, from scheduling and reporting to revenue capture. During this 45-minute live session, attendees experienced a dynamic product demonstration of CCD Health’s […]
The top 8 best practices to improve patient access management are: Setting clear access ownership and Scorecard Standardize Scheduling Processes Offer Multiple Scheduling Channels Reduce No-Shows With Reminders That Make It Easy To Confirm, Cancel, Or Reschedule Build Proactive Capacity Management Streamline Front-End Intake Integrate Scheduling with EHR or RIS Build equity across access operations […]
