Artificial intelligence (AI) is improving healthcare scheduling operations through routine task automation, data capture accuracy, healthcare staff workflow optimization, and overall operational efficiency improvements. In hospital call centers and front offices, AI-driven tools can handle appointment-related requests faster and more accurately than traditional methods– leading to smoother operations for providers and a better experience for […]
Innovative AI Scheduling for Imaging Centers Showcased at CCD Health’s Learning Lab at RBMA PaRADigm 2025 – [Nashville, March 27th, 2025] – At PaRADigm 2025, the Radiology Business Management Association (RBMA) welcomed attendees to an exclusive Learning Lab led by Edison Sepulveda, VP of Product Innovation at CCD Health (A GeBBS Healthcare Company). The session, […]
When healthcare providers think about their call center, it’s often lumped into the same category as administrative overhead—a necessary but costly function. In accounting terms, this would fall under what’s known as a cost center: a department or unit within an organization to which costs may be charged for accounting purposes, but which does not […]
According to a study by the Agency for Healthcare Research and Quality (AHRQ), effective communication reduces medical errors and enhances patient safety, while poor communication contributes to approximately 80% of serious medical errors, emphasizing the necessity of structured and effective patient engagement through call centers. A Healthcare call center is not just an answering service; […]
Santo Domingo, Dominican Republic—[February 25th, 2025]—Recently, executives and employees from CCD Health had the joy of visiting the children at two local shelters: Hogar Niñas de Dios in Santiago and Hogar de Acogida Quedate con Nosotros in Santo Domingo. This heartwarming initiative is part of CCD Health’s ongoing commitment to giving back to the community […]
For healthcare providers, claim denials are a major revenue drain. The average denial rate for healthcare claims is between 5% and 10%, and for some organizations, it can spike as high as 15-20% (MGMA). That’s money left on the table, additional administrative work, and a growing backlog of unresolved claims that can slow down cash […]
Rising operational costs, complex billing processes, and delayed collections can strain resources and disrupt cash flow. But with the right tools and strategies, your organization can turn these challenges into opportunities. Take the first step towards a more efficient, profitable, and patient-focused organization. This webinar will give Healthcare administrators looking to improve AR processes, Financial […]
In the healthcare industry, efficient management of the revenue cycle is crucial for maintaining financial health. The revenue cycle process in healthcare refers to the financial aspects of healthcare delivery, from the initial patient encounter to the final payment for services rendered. Front-end revenue cycle management (RCM) is a critical component of this cycle. It […]
The Healthcare Management Trends that Will Shape Patient Access in 2025 are: Artificial Intelligence (AI) and Machine Learning Centralized Scheduling Systems Focus on Health Equity and Accessibility Optimized Insurance Verification Process Data Interoperability and Patient-Centered Systems Enhanced Cybersecurity Measures New year, new challenges for the Healthcare Industry… although some remain the same. For healthcare providers, […]
Dealing with healthcare billing and insurance claims is a complex task, especially with frequent claim denials that disrupt healthcare providers’ revenue cycle flow. These denials are not just financial hurdles; they also demand a lot of resources to fix. Knowing the reasons behind the denials and how to address them can help reduce mistakes and […]
