A patient scheduling solution in 2026 should include: AI-assisted scheduling support Specialized schedulers Multiple integrations with healthcare systems Clear service level agreements (SLAs) Scalable staffing models that can adjust to fluctuating patient demand. All these elements can help healthcare organizations manage appointment volumes efficiently, reduce operational strain on staff, and improve both patient access and […]
Patient expectations continue to evolve, and healthcare organizations are feeling the pressure to deliver fast, seamless, and reliable access to care. Long wait times, high call abandonment rates, and staffing challenges all impact the patient experience, from the very first interaction. One of the most effective ways healthcare access centers can overcome these challenges is […]
Artificial intelligence is transforming healthcare; but not in the way most headlines suggest. For many organizations, the true value of AI lies not in replacing people but in reimagining how care teams work together, make decisions, and engage patients more effectively. That’s the core message behind our recent AI Leadership in Healthcare webinar (now available […]
AI adoption in healthcare is growing, but where does it actually make sense to use it and see real improvement? When it comes to implementing AI in healthcare, patient intake and appointment scheduling are the best places to begin. These workflows are universal, consistent, and well-structured, making them ideal for early automation. Starting here allows […]
Artificial intelligence has the potential to transform the way healthcare organizations deliver care and manage operations. But while the opportunities are vast, so are the risks. Without strong governance frameworks, AI can expose providers to compliance gaps, security threats, and, most importantly, loss of patient trust. That’s why, in Part II of our Ethical AI […]
Healthcare contact centers are rapidly adopting automated patient engagement technologies, from AI-powered phone systems and chatbots to automated appointment scheduling and follow-up calls. This panel discussion, led by Genesis Carela, Jr. Director of Operations at CCD Health and with Zulma Almeida Jairala, MHA, Senior Leader of Healthcare Operations at Akumin as guest speaker, examines the […]
For healthcare providers, claim denials are a major revenue drain. The average denial rate for healthcare claims is between 5% and 10%, and for some organizations, it can spike as high as 15-20% (MGMA). That’s money left on the table, additional administrative work, and a growing backlog of unresolved claims that can slow down cash […]
