Learn how to improve patient-experience at your radiology center by optimizing your processes and offering end-to-end patient care. Patient satisfaction is one of the most important factors in determining whether a radiology center can be (and stay) successful. But it’s not always easy to make sure patients are always satisfied with their care. There […]
Patient Experience: using data analytics and business intelligence to improve patient loyalty and satisfaction scores (NPS, CSAT, and AHT). Healthcare Analytics – What Is It? A key shared concern among healthcare practitioners and outpatient clinics is how to improve patient positive outcomes at the lowest cost. The vast majority of the healthcare system is […]
The main purpose of the HIPAA Act is to safeguard patients’ privacy, having a HIPAA-compliant Patient Scheduling Service will positively impact your facilities and patient satisfaction. Why Should I Use a HIPAA-Compliant Medical Answering Service? What is HIPAA? As a healthcare professional, your practice must abide by the strict regulations specified by the Health […]
By using an on-call after-hours answering service for your outpatient center, you can increase patient satisfaction while maximizing your revenue. Recruiting, staffing, and training the right scheduling specialists in the medical field is difficult to achieve, especially if you own your own outpatient practice. It becomes increasingly difficult to offer great patient care—especially after-hours—while […]
What’s the best way to keep your patient records? Learn the difference between EHR vs. EMR software to see what is best for your outpatient clinic. Medical software to manage patient records is not only useful in today’s digital age, but it’s necessary for outpatient success. There are a variety of benefits to a […]
The first step to happier patients is knowing where to improve. Use this guide for 2025 best practices to increase patient satisfaction. Patient satisfaction is one of the most important metrics in healthcare. It’s also the hardest to get right since it has an impact on clinical outcomes, patient retention, and medical malpractice lawsuits. […]
What’s the best way to guarantee patient success in Outpatient Centers? The call center business has been considered a mature industry for some time now, but its sustainability has not been questioned until the onset of the COVID-19 pandemic. Suddenly, an increase in support requests pushed industries to a breaking point, leaving more customers […]
Outsourcing patient schedules lead to a variety of benefits, including high satisfaction. Take a look at BPO vs. KPO call centers to find your best fit. Patient appointment scheduling seems like an easy task, but it can become quite complicated. Last-minute cancellations, double booking, late or no shows, and emergencies all lend to an […]
Healthcare workforce management solutions will help your practice in a variety of ways, including an increase in efficiency and resource cost savings. According to the National Center of Biotechnology Information (NCBI), labor costs add up to about 56% of all healthcare facility expenses. This includes paying wages and benefits to workers.
Learn the benefits of partnering with a healthcare call center and how outsourcing positively impacts appointment scheduling, record retrieval, and more. Medical centers invest millions of dollars in modern facilities, equipment, supplies, and staff every year. As healthcare systems take steps to boost the quality and outcomes of their care, improving patient satisfaction and […]
