CCD Health Leads Discussion on the Realities of AI in Patient Access at RBMA Webinar
October 2025 — CCD Health proudly participated in the Radiology Business Management Association’s (RBMA) exclusive webinar, “AI in Patient Access: Operational Realities for 2025.” The event brought together industry leaders to explore how artificial intelligence is transforming healthcare operations and the patient experience.
As part of the expert panel, Rafael Peña Pelletier, AVP of Business Intelligence, and Luis Arocha, VP of Customer Success at CCD Health, shared their insights on how radiology organizations can turn AI’s promise into practical impact. Drawing from CCD Health’s operational expertise and data-driven innovations, they discussed the real-world challenges and opportunities of implementing AI in patient access.
Key takeaways from the session included:
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The current state of AI in patient access—and where it’s headed in 2025
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Practical approaches to overcoming operational hurdles in AI deployment
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Strategies to enhance patient experience while driving efficiency
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Insights into how AI-driven tools are shaping the future of healthcare access
This session, hosted by RBMA and free for members, was designed for healthcare executives, operational leaders, and radiology business professionals seeking to move beyond the AI buzz and embrace technology that truly enhances patient care and access.
Explore how CCD Health’s AI-driven scheduling and access solutions can help your radiology practice work smarter and deliver a better patient experience.