Resource center, Webinars

[Webinar] Improving Complex Scheduling with Training and AI-Enabled Support

Patients going to a health center for an appointment

This session focuses on a challenge that many health systems are experiencing right now: the growing complexity of scheduling specialty services.

Appointments for areas like Gastroenterology, Radiology, and Orthopedics often involve detailed prep requirements, authorization workflows, documentation checks, and patient education. And when any of those steps break down, the impact can ripple across the entire system, from reschedules and operational inefficiencies to denied claims and delayed care.

That’s why we’re covering how healthcare organizations can improve complex modality scheduling through precision training and AI-enabled support tools that guide teams in real time.

Leading this session is Daniella Hernandez Selman, Director of Training at CCD Health.

Daniella works directly with patient access teams and healthcare organizations to design training programs that prepare schedulers to manage complex specialty workflows consistently and confidently.

Her work focuses on improving scheduling accuracy, strengthening communication with patients, and helping organizations reduce friction at the very first step of the care journey.

 

Key Learning Outcomes:

  • Complex modality scheduling challenges
  • Operational impact: access, revenue, and patient experience
  • What precision scheduling looks like
  • The role of structured training
  • AI-Powered Scheduling Support
  • Live scheduling call demonstration

During the session, you’ll also see a live example of a complex scheduling call, so you can see how these workflows play out in practice.

If you want to learn more about our services, explore how CCD Health helps healthcare organizations improve scheduling accuracy, reduce friction, and support better patient experiences.