High-volume medical centers, such as oncology centers, cardiac units, imaging centers and large hospitals, face unique challenges that traditional scheduling systems struggle to manage. Patients arrive in waves, procedures vary in length, and specialist resources are both costly and limited. Despite digital calendars and SMS reminders, long wait times, inefficient resource use, and care disparities […]
Artificial intelligence is no longer a futuristic concept in healthcare. It’s here, and moving fast. From diagnostics and risk stratification to patient communications and operational workflows, AI is transforming how care is delivered. But with speed comes risk, and growing scrutiny. Healthcare leaders are now being called to lead not just innovation, but responsible, compliant, […]
Running a healthcare center successfully means balancing patient care with efficient administration, no easy feat when scheduling, intake, and billing happen in silos. Missed appointments, billing delays, and frustrated staff are common. But a truly integrated system, supported by a skilled operations team with experience across specialties, can eliminate these friction points. Imagine a central […]
June 24, 2025 — CCD Health is proud to announce its inclusion in the 2025 edition of Revista Mercado’s Mejores Empresas Para Trabajar rankings. In this year’s results, CCD Health secured position #51 nationwide (SDQ level) and a remarkable #8 in the Northern Region (STI level), marking a significant achievement in our journey to build a purpose-driven, people-centered […]
5 Ways to Use Data Analytics to Transform Patient Scheduling Efficiency 1. Map and Analyze Fill Rates & Slot Utilization 2. Segment Appointment Types to Improve Schedule Accuracy 3. Leverage Predictive Analytics to Forecast Demand 4. Build Scheduling Dashboards for Proactive Management 5. Test, Refine & Optimize Patient scheduling lies at the heart of healthcare […]
On June 7, CCD Health experienced a memorable day in its CCD Reforestation Day 2025, where the commitment to the environment turned into concrete action: 1,100 cocoa trees were planted in a rural area of Villa Altagracia. 98 Volunteers with a Common Goal From very early in the morning, a team of 98 volunteers from […]
The Top 5 Healthcare Challenges in 2025 are: Escalating Operational Costs Workforce Shortages and Burnout Cybersecurity Threats Technology Integration Challenges Financial Pressures and Ineffective Revenue Cycle Management Running a large healthcare organization has always been a challenge, but in 2025, is not for the faint of heart. Operational costs are climbing faster than reimbursements. The […]
To optimize your prior auth process, focus on: Standardize Internal Procedures Train & Educate Staff Use Clinical Decision Support (CDS) Tools Foster Relationships With Payers Implement Real-Time Eligibility & Benefit Verification Prior authorization (PA) is a common part of healthcare, used by insurers to decide if certain services or treatments are necessary before approving them. […]
May 12th,2025 – Members of the Dominican Contact Centers & BPO Council participated in the official launch of the Instituto Nacional de Formación Técnico Profesional – INFOTEP “Academia de Idiomas”, a strategic joint initiative between this prestigious institution, the Ministerio de Industria y Comercio y Mipymes, and our council. Bridging the Language Gap in BPO Services […]
On May 7th, 2025, CCD participated in the Best Places to Work (BPTW) led-webinar “Elevating Workplace Wellbeing in the Dominican Republic.” Representing us was our CEO, Kalil Diaz, who shared our company’s journey, strategies, and commitment to being one of the top employers in the Dominican Republic. Leading with Purpose: CCD’s Commitment to Employees At […]
