Healthcare contact centers are rapidly adopting automated patient engagement technologies, from AI-powered phone systems and chatbots to automated appointment scheduling and follow-up calls. This panel discussion, led by Genesis Carela, Jr. Director of Operations at CCD Health and with Zulma Almeida Jairala, MHA, Senior Leader of Healthcare Operations at Akumin as guest speaker, examines the […]
The top four affordable revenue cycle management (RCM) solutions for healthcare practices are: Outsourced RCM services RCM software tools Hybrid models Specialized insurance verification services For many small and mid-sized healthcare practices, revenue cycle management (RCM) is a constant challenge. With limited staff, growing insurance complexities, and rising financial pressures, ensuring timely payments and accurate […]
The 10 strategies to optimize the patient scheduling flow process are Implement digital scheduling tools Integrated referral management Offer online self-scheduling Align agent staffing levels with call surges Streamline check-in and pre-visit forms Integrated knowledge base within the scheduling screen Embedded eligibility & authorization checks Monitor and analyze scheduling data Train staff on scheduling best […]
Disconnected workflows between imaging centers, call centers, and patient access teams are a leading cause of delays, no-shows, and patient frustration. In this on-demand webinar, healthcare and imaging operations leaders share proven strategies to streamline scheduling processes, align cross-functional teams, and improve both operational efficiency and patient experience. Whether you’re facing staffing constraints, inconsistent patient […]
Imaging centers are turning to Business Process Outsourcing (BPO) providers to reduce administrative costs, improve efficiency, and refocus on patient care. As diagnostic demand grows, so do operational pressures, billing complexity, staff shortages, and compliance burdens. To keep pace, many imaging centers are offloading non-clinical tasks to healthcare BPOs. These partners offer specialized support in […]
High-volume medical centers, such as oncology centers, cardiac units, imaging centers and large hospitals, face unique challenges that traditional scheduling systems struggle to manage. Patients arrive in waves, procedures vary in length, and specialist resources are both costly and limited. Despite digital calendars and SMS reminders, long wait times, inefficient resource use, and care disparities […]
Artificial intelligence is no longer a futuristic concept in healthcare. It’s here, and moving fast. From diagnostics and risk stratification to patient communications and operational workflows, AI is transforming how care is delivered. But with speed comes risk, and growing scrutiny. Healthcare leaders are now being called to lead not just innovation, but responsible, compliant, […]
Running a healthcare center successfully means balancing patient care with efficient administration, no easy feat when scheduling, intake, and billing happen in silos. Missed appointments, billing delays, and frustrated staff are common. But a truly integrated system, supported by a skilled operations team with experience across specialties, can eliminate these friction points. Imagine a central […]
June 24, 2025 — CCD Health is proud to announce its inclusion in the 2025 edition of Revista Mercado’s Mejores Empresas Para Trabajar rankings. In this year’s results, CCD Health secured position #51 nationwide (SDQ level) and a remarkable #8 in the Northern Region (STI level), marking a significant achievement in our journey to build a purpose-driven, people-centered […]
5 Ways to Use Data Analytics to Transform Patient Scheduling Efficiency 1. Map and Analyze Fill Rates & Slot Utilization 2. Segment Appointment Types to Improve Schedule Accuracy 3. Leverage Predictive Analytics to Forecast Demand 4. Build Scheduling Dashboards for Proactive Management 5. Test, Refine & Optimize Patient scheduling lies at the heart of healthcare […]
