October 2025 — CCD Health proudly participated in the Radiology Business Management Association’s (RBMA) exclusive webinar, “AI in Patient Access: Operational Realities for 2025.” The event brought together industry leaders to explore how artificial intelligence is transforming healthcare operations and the patient experience. As part of the expert panel, Rafael Peña Pelletier, AVP of Business […]
Here are the top 7 patient contact management best practices every healthcare provider should adopt: Build a centralized contact management system Prioritize first-call resolution Balance automation with human connection Track the right performance metrics Train staff for empathy, accuracy, and compliance Use predictive and proactive communication Integrate patient feedback loops Managing patient communication is one […]
This past weekend, the CCD Health team came together to honor a cause that touches countless lives: Breast Cancer Awareness Month. From Friday, October 17 through Sunday, October 19, our teams joined forces with local centers in Santiago and Santo Domingo to bring wellness, education, and hope to our communities. As part of our commitment […]
AI adoption in healthcare is growing, but where does it actually make sense to use it and see real improvement? On high-volume, high-friction operational processes. When it comes to implementing AI in healthcare, patient intake and appointment scheduling are the best places to begin. These workflows are universal, consistent, and well-structured, making them ideal for […]
Artificial intelligence has the potential to transform the way healthcare organizations deliver care and manage operations. But while the opportunities are vast, so are the risks. Without strong governance frameworks, AI can expose providers to compliance gaps, security threats, and, most importantly, loss of patient trust. That’s why, in Part II of our Ethical AI […]
A healthcare call center for medical billing and benefits verification can help providers confirm patient insurance coverage quickly and, most of all, accurately. Outsourcing to an insurance verification call center, hospitals and clinics reduce billing errors, prevent claim denials, and improve the patient intake experience, all while ensuring HIPAA compliance and back-end support. Benefits and […]
Healthcare contact centers are rapidly adopting automated patient engagement technologies, from AI-powered phone systems and chatbots to automated appointment scheduling and follow-up calls. This panel discussion, led by Genesis Carela, Jr. Director of Operations at CCD Health and with Zulma Almeida Jairala, MHA, Senior Leader of Healthcare Operations at Akumin as guest speaker, examines the […]
The top four affordable revenue cycle management (RCM) solutions for healthcare practices are: Outsourced RCM services RCM software tools Hybrid models Specialized insurance verification services For many small and mid-sized healthcare practices, revenue cycle management (RCM) is a constant challenge. With limited staff, growing insurance complexities, and rising financial pressures, ensuring timely payments and accurate […]
The 10 strategies to optimize the patient scheduling flow process are Implement digital scheduling tools Integrated referral management Offer online self-scheduling Align agent staffing levels with call surges Streamline check-in and pre-visit forms Integrated knowledge base within the scheduling screen Embedded eligibility & authorization checks Monitor and analyze scheduling data Train staff on scheduling best […]
Disconnected workflows between imaging centers, call centers, and patient access teams are a leading cause of delays, no-shows, and patient frustration. In this on-demand webinar, healthcare and imaging operations leaders share proven strategies to streamline scheduling processes, align cross-functional teams, and improve both operational efficiency and patient experience. Whether you’re facing staffing constraints, inconsistent patient […]
