Prior authorization (PA) is a common part of healthcare, used by insurers to decide if certain services or treatments are necessary before approving them. While it helps control costs and ensure the right care, the process often feels slow, confusing, and frustrating for both providers and patients. This guide explains how prior authorization works, what […]
May 12th,2025 – Members of the Dominican Contact Centers & BPO Council participated in the official launch of the Instituto Nacional de Formación Técnico Profesional – INFOTEP “Academia de Idiomas”, a strategic joint initiative between this prestigious institution, the Ministerio de Industria y Comercio y Mipymes, and our council. Bridging the Language Gap in BPO Services […]
On May 7th, 2025, CCD participated in the Best Places to Work (BPTW) led-webinar “Elevating Workplace Wellbeing in the Dominican Republic.” Representing us was our CEO, Kalil Diaz, who shared our company’s journey, strategies, and commitment to being one of the top employers in the Dominican Republic. Leading with Purpose: CCD’s Commitment to Employees At […]
The top 10 Strategies to Optimize Call Flows in Healthcare Centers are: Implement a Secure, HIPAA-Compliant Call System with Smart Routing Minimize Patient Hold Times and Call Abandonment Train Staff to be Empathetic and Efficient Standardize Call Scripts and Scheduling Protocols Integrate Scheduling Systems for One-Touch Resolution Optimize Staffing for Peak Call Times Implement Call-Backs […]
Artificial intelligence (AI) is improving healthcare scheduling operations through routine task automation, data capture accuracy, healthcare staff workflow optimization, and overall operational efficiency improvements. In hospital call centers and front offices, AI-driven tools can handle appointment-related requests faster and more accurately than traditional methods– leading to smoother operations for providers and a better experience for […]
Innovative AI Scheduling for Imaging Centers Showcased at CCD Health’s Learning Lab at RBMA PaRADigm 2025 – [Nashville, March 27th, 2025] – At PaRADigm 2025, the Radiology Business Management Association (RBMA) welcomed attendees to an exclusive Learning Lab led by Edison Sepulveda, VP of Product Innovation at CCD Health (A GeBBS Healthcare Company). The session, […]
When healthcare providers think about their call center, it’s often lumped into the same category as administrative overhead—a necessary but costly function. In accounting terms, this would fall under what’s known as a cost center: a department or unit within an organization to which costs may be charged for accounting purposes, but which does not […]
Effective communication is a cornerstone of high-quality healthcare. According to a study by the Agency for Healthcare Research and Quality (AHRQ), effective communication reduces medical errors and enhances patient safety. Poor communication contributes to approximately 80% of serious medical errors, emphasizing the necessity of structured and effective patient engagement through call centers. A Healthcare call […]
Santo Domingo, Dominican Republic—[February 25th, 2025]—Recently, executives and employees from CCD Health had the joy of visiting the children at two local shelters: Hogar Niñas de Dios in Santiago and Hogar de Acogida Quedate con Nosotros in Santo Domingo. This heartwarming initiative is part of CCD Health’s ongoing commitment to giving back to the community […]
For healthcare providers, claim denials are a major revenue drain. The average denial rate for healthcare claims is between 5% and 10%, and for some organizations, it can spike as high as 15-20% (MGMA). That’s money left on the table, additional administrative work, and a growing backlog of unresolved claims that can slow down cash […]
