Healthcare is an information-intensive field. Here’s how you can optimize your operational workflows with a medical record retrieval system. Patient records are the primary repository of data in the information-intensive healthcare industry.
What is Optimal Outpatient Appointment Scheduling?
For medical centers, appointment scheduling is part of delivering high-quality care. Learn more about optimal outpatient appointment scheduling… Each day, healthcare centers serve a massive number of patients with varying medical needs. As a result, healthcare administrators must maintain a delicate balance to ensure patients don’t miss appointments or crowd waiting rooms.
How to Measure Patient Experience at Outpatient Medical Centers
Healthcare centers should continuously monitor and measure patient experience to make improvements with a combination of the right KPIs. Learn more… As a leader of patient experiences at an outpatient healthcare center, you know how challenging it is to build out a patient support team in-house.
The Benefits of a Healthcare Call Center
Learn the benefits of partnering with a healthcare call center and how outsourcing positively impacts appointment scheduling, record retrieval, and more. Medical centers invest millions of dollars in modern facilities, equipment, supplies, and staff every year. As healthcare systems take steps to boost the quality and outcomes of their care, improving patient satisfaction and […]
The Importance of Patient Satisfaction in Healthcare
Medical centers must deliver satisfactory patient experiences to deliver success for medical, financial and operational success. Here’s why. Patient satisfaction is commonly used to gauge the quality of healthcare services in practices of all sizes. In recent years, patient satisfaction standards have risen across the board, and the patrons walking through your medical center’s […]
8 Patient Scheduling Best Practices for Medical Offices
Discover the top 8 patient scheduling best practices to optimize your medical office operations and improve patient satisfaction. Patient scheduling is one of the most essential elements of effective practice management in the healthcare industry.
How to Reduce Patient No-Shows at Medical Centers
Measuring the cost of patient no-shows at your outpatient medical center is alarming. Learn how to reduce patient no-shows with these three tactics. Medical companies lose billions of dollars each year due to missed appointments. Within radiology alone, patient no-shows average between 2.26% – 3.36%. Even this marginal amount of missed appointments hurts your […]
6 Ways to Improve Average Handle Time (AHT) at Outpatient Centers
Reducing your medical center’s average handle times is challenging as you scale. Learn how to improve average handle time and calculate your AHT. The patient care you deliver is more than just being polite to patients over the phone or listening to their concerns during an appointment. In today’s busy, hectic world, your patients […]
The Financial Impact of Abandoned Calls
A missed call means missed business. We can start by making a very objective question, why should we care about them? In the Imaging Center industry, drop. A missed call means missed business. We can start by making a very objective question, why should we care about them? In the Imaging Center industry, dropped, […]
Strategic Scheduling Optimization for Imaging Centers
We all know the challenge. You work hard to build your reputation as a high-quality, patient-focused Imaging center. Whether it’s a new patient or a return. We all know the challenge. You work hard to build your reputation as a high-quality, patient-focused Imaging center. Whether it’s a new patient or a returning patient, the […]