What’s the best way to guarantee patient success in Outpatient Centers? The call center business has been considered a mature industry for some time now, but its sustainability has not been questioned until the onset of the COVID-19 pandemic. Suddenly, an increase in support requests pushed industries to a breaking point, leaving more customers […]
Download CCD Health’s report on how machine learning can improve your patient outcomes, including better patient care and decreasing your overhead costs. In 2021, there were reportedly close to 11,000 outpatient medical centers in the United States. Whether large multi-state systems or individual, independent clinics all face the same two challenges: decreasing overhead costs […]
Learn about CCD Health’s top 3 most impactful practices to improve patient satisfaction. At CCD Health, your patient’s experience is important to us. In fact, our clients have saved up to 50% in operational costs while working with CCD Health—while maintaining their patient success. We took our award-winning patient satisfaction best practices and put […]
Outsourcing patient schedules lead to a variety of benefits, including high satisfaction. Take a look at BPO vs. KPO call centers to find your best fit. Patient appointment scheduling seems like an easy task, but it can become quite complicated. Last-minute cancellations, double booking, late or no shows, and emergencies all lend to an […]
Here are three aspects to help you optimize appointment scheduling and positively impact your patient’s experiences. Customer service has been changing in recent years. And although we usually believe that these changes are limited to industries such as technology, retail, and telecommunications, the truth is that customer service in health has also been transformed.
Quality assurance in healthcare does more than provide an excellent experience for your patients. It also helps you achieve your goals and measure success. We hear the word “quality” in all facets of our lives. Any product or service that does not convey a high level of quality is quickly discarded.
Learn about CCD Health’s best practices to enhance the patient experience using quality assurance. What are your top practices to improve the patient experience? Do you have a list of KPIs to keep track of? Enacting a quality assurance system will help play a role in increasing patient satisfaction. We took our award-winning best […]
![Top Radiology Information Systems [and How to Improve Them]](https://ccdcare.com/wp-content/uploads/2022/03/51-1024x576.webp)
Here’s a list of the top radiology information systems. Plus, with a simple integration, you can enhance the patient experience using your RIS. According to Forbes, healthcare in 2022 is trending towards a more personalized patient experience, embracing digital technology (including telehealth and cloud-based systems), and leveraging machine learning for better service.
Using a business intelligence process will help your medical facility glean actionable insights from your data. Here are 7 steps CCD Health has used. Every medical center contains and collects a large amount of data. This data is then used to shed insights on how your facility is operating—what’s working and what’s not. However, […]
Healthcare workforce management solutions will help your practice in a variety of ways, including an increase in efficiency and resource cost savings. According to the National Center of Biotechnology Information (NCBI), labor costs add up to about 56% of all healthcare facility expenses. This includes paying wages and benefits to workers.
