Outsourcing patient schedules lead to a variety of benefits, including high satisfaction. Take a look at BPO vs. KPO call centers to find your best fit. Patient appointment scheduling seems like an easy task, but it can become quite complicated. Last-minute cancellations, double booking, late or no shows, and emergencies all lend to an […]
Here are three aspects to help you optimize appointment scheduling and positively impact your patient’s experiences. Customer service has been changing in recent years. And although we usually believe that these changes are limited to industries such as technology, retail, and telecommunications, the truth is that customer service in health has also been transformed.
Quality assurance in healthcare does more than provide an excellent experience for your patients. It also helps you achieve your goals and measure success. We hear the word “quality” in all facets of our lives. Any product or service that does not convey a high level of quality is quickly discarded.
Learn about CCD Health’s best practices to enhance the patient experience using quality assurance. What are your top practices to improve the patient experience? Do you have a list of KPIs to keep track of? Enacting a quality assurance system will help play a role in increasing patient satisfaction. We took our award-winning best […]
![Top Radiology Information Systems [and How to Improve Them]](https://ccdcare.com/wp-content/uploads/2022/03/51-1024x576.webp)
Here’s a list of the top radiology information systems. Plus, with a simple integration, you can enhance the patient experience using your RIS. According to Forbes, healthcare in 2022 is trending towards a more personalized patient experience, embracing digital technology (including telehealth and cloud-based systems), and leveraging machine learning for better service.
Using a business intelligence process will help your medical facility glean actionable insights from your data. Here are 7 steps CCD Health has used. Every medical center contains and collects a large amount of data. This data is then used to shed insights on how your facility is operating—what’s working and what’s not. However, […]
Healthcare workforce management solutions will help your practice in a variety of ways, including an increase in efficiency and resource cost savings. According to the National Center of Biotechnology Information (NCBI), labor costs add up to about 56% of all healthcare facility expenses. This includes paying wages and benefits to workers.
Workforce management for healthcare can be tedious; especially when your agents perform repetitive tasks. Align your team with these 4 steps to set goals. Goal setting is one of the most effective ways to improve workforce management for healthcare and achieve higher levels of productivity. The process is very straightforward, but it must be […]
The post-pandemic landscape forced medical centers to invest in virtual processes and automation. Here are 3 ways you can still provide an exceptional patient experience. A negative patient experience can significantly harm your medical center’s business outcomes over time. Missed appointments, lost revenue, and idle equipment and resources all impact your bottom line, but […]
Labor shortages are a difficult hurdle to overcome, especially in healthcare. Here are ten reasons how a nearshore call center can help your business. It’s no secret that the COVID-19 pandemic, as it stretches on, has put a strain on the labor market. Companies are having difficulty finding staff to fill open positions, resulting […]
