Workforce management for healthcare can be tedious; especially when your agents perform repetitive tasks. Align your team with these 4 steps to set goals. Goal setting is one of the most effective ways to improve workforce management for healthcare and achieve higher levels of productivity. The process is very straightforward, but it must be […]
The post-pandemic landscape forced medical centers to invest in virtual processes and automation. Here are 3 ways you can still provide an exceptional patient experience. A negative patient experience can significantly harm your medical center’s business outcomes over time. Missed appointments, lost revenue, and idle equipment and resources all impact your bottom line, but […]
Labor shortages are a difficult hurdle to overcome, especially in healthcare. Here are ten reasons how a nearshore call center can help your business. It’s no secret that the COVID-19 pandemic, as it stretches on, has put a strain on the labor market. Companies are having difficulty finding staff to fill open positions, resulting […]
Radiology business intelligence tools provide in-depth analytics to help you make informed decisions and optimize your operations. Learn more about BI… In a world where patient safety, revenue, and costs dictate the performance of healthcare facilities, data analytics is becoming an important aspect to aid an organization’s decision-making process.
Outpatient appointment scheduling can quickly become disorganized without the right system in place. Learn 6 types of scheduling your practice could use. A rise in demand for medical services has a direct impact on outpatient appointment scheduling. If your practice does not have a scalable, organized system in place, you’ll begin to receive complaints […]
View CCD Health’s on-demand webinar: Strategic scheduling optimization for imaging centers. Watch our on-demand webinar to learn about:
Learn patient scheduling best practices—including how to schedule your patients in less than 5 minutes. Patient scheduling is one of the most important elements of effective practice management in the healthcare industry. A smooth scheduling process will reduce friction between your practice and your patients.
Learn about the financial impact and the hidden costs of dropped calls at your healthcare center. Plus, learn how to improve patient satisfaction levels. The average annual cost of dropped calls ranges from $1 to $4 million within healthcare alone due to missed revenue, underutilized resources, and delayed patient care. And as patient experience […]
Improving patient satisfaction can be daunting—especially when it’s difficult to measure. Here are 3 ways you can use empathy for the patient experience. The way you treat your patients speaks volumes about your practice. It starts from the moment a prospective patient reaches out about an appointment and continues throughout their journey with the […]
Healthcare is an information-intensive field. Here’s how you can optimize your operational workflows with a medical record retrieval system. Patient records are the primary repository of data in the information-intensive healthcare industry.
