When healthcare providers think about their call center, it’s often lumped into the same category as administrative overhead—a necessary but costly function. In accounting terms, this would fall under what’s known as a cost center: a department or unit within an organization to which costs may be charged for accounting purposes, but which does not […]
Effective communication is a cornerstone of high-quality healthcare. According to a study by the Agency for Healthcare Research and Quality (AHRQ), effective communication reduces medical errors and enhances patient safety. Poor communication contributes to approximately 80% of serious medical errors, emphasizing the necessity of structured and effective patient engagement through call centers. A Healthcare call […]
Compare the costs vs. benefits of implementing an outsourced medical answering service for healthcare centers, plus insights into how it can improve patient experience and operational efficiency. Healthcare centers are constantly looking for ways to improve efficiency, reduce operational costs, and enhance patient satisfaction. One critical aspect of this whole strategy is communication, particularly […]
Discover the essential role of bilingual patient support in healthcare centers, its benefits, and how it enhances patient care and satisfaction. The growing diversity of the U.S. population, particularly with the rising number of Hispanic Americans, highlights the critical need for bilingual patient support in healthcare centers. Effective communication between healthcare providers and patients […]
Explore practical strategies to overcome language barriers in healthcare, ensuring improved patient access and better health outcomes. Language barriers in healthcare are a significant challenge, particularly in the United States, where nearly one in five residents is Latino. With the Hispanic population accounting for approximately 18.9 percent of the total US population—a figure that […]
Learn how centralized patient scheduling works, how it can improve operational workflow and patient management, plus best practices to successfully implement it at your Healthcare Center. Imagine a system where all appointments, rescheduling, cancellations, and no-shows go through one point, a big picture that all interested parties can see and access to ensure efficient […]
Discover the top 5 ways effective follow-up strategies that can significantly improve patient adherence rates and lead how consistent communication and support lead to better health outcomes. According to the World Health Organization, medication adherence has an even more significant impact on patient outcomes than treatment since it affects life quality, duration, health outcomes, […]
Discover strategies to calculate and reduce the healthcare center claims denial rate, plus effective methods to enhance revenue and optimize patient care. Healthcare providers consider a claim denial rate above 10% a red zone for a center’s financial stability. In 2022, the claims denial rate for the Healthcare Industry was 11% (Crowe RCA benchmarking […]
Learn the pros and cons of Healthcare BPO and In-house Operations in this comparative guide so you can make an informed decision and truly improve your healthcare organization’s efficiency and cost-effectiveness. When considering the decision between healthcare BPO and in-house operations, it’s essential to understand how these options differ. Healthcare BPO, or Business Process […]
The main purpose of the HIPAA Act is to safeguard patients’ privacy, having a HIPAA-compliant Patient Scheduling Service will positively impact your facilities and patient satisfaction. Why Should I Use a HIPAA-Compliant Medical Answering Service? What is HIPAA? As a healthcare professional, your practice must abide by the strict regulations specified by the Health […]
