[Webinar] AI-Driven Leadership in Patient Access Operations (HCCT & Memorial Hermann)
Artificial intelligence is transforming healthcare; but not in the way most headlines suggest. For many organizations, the true value of AI lies not in replacing people but in reimagining how care teams work together, make decisions, and engage patients more effectively.
That’s the core message behind our recent AI Leadership in Healthcare webinar (now available on demand). The session brought together health system leaders from CCD Health and Memorial Hermann and CCD’s data experts to discuss how real-world AI initiatives are driving change across operations, scheduling, and patient communication.
What emerged was a grounded, practical conversation about leadership, trust, and measurable results; including how to:
- Design small-scale AI pilots that deliver quick wins
- Build governance and oversight that ensure safety and trust
- Improve patient scheduling and communication through predictive tools
- Lead teams through digital transformation with empathy and accountability
Building Trust and Oversight into Every Initiative
One of the biggest challenges healthcare leaders face is balancing innovation with governance. During the session, Guest Speaker Kimber Molke shared how successful AI programs are grounded in transparency, privacy safeguards, and continuous oversight and told how one of her top priorities with AI wasn’t technical performance; it was trust. Nurses needed to believe in the system, patients needed to feel heard, and leadership needed clear oversight.
It’s not enough to implement new tools; organizations must communicate clearly about how AI systems use data, what decisions they inform, and how clinicians can override or interpret recommendations.
That level of accountability builds confidence, especially among nurses and physicians who rely on these systems to manage patient care.
Technology should make care feel more connected, not more complicated.
Find out how CCD Health’s AI-enabled scheduling services help healthcare teams deliver a better patient experience through smarter automation and data-driven insights.
