[Webinar] Improving Patient Access Through Accurate Call Volume Forecasting

Patient expectations continue to evolve, and healthcare organizations are feeling the pressure to deliver fast, seamless, and reliable access to care. Long wait times, high call abandonment rates, and staffing challenges all impact the patient experience, from the very first interaction.

One of the most effective ways healthcare access centers can overcome these challenges is through accurate call volume forecasting. This powerful strategy helps leaders anticipate demand, optimize staffing, and streamline operations.

If you missed the live discussion, you can now watch the full webinar on demand:

Why Call Volume Forecasting Is Essential for Patient Access

A well-run access center is critical to patient satisfaction and operational success. However, many organizations still rely on outdated forecasting methods, leading to inefficiencies and service gaps.

Accurate call forecasting helps organizations:

1. Staff Smarter, Not Harder

Better predictions mean aligning staffing levels with real demand. Teams can reduce idle time while ensuring there are enough agents available during peak periods.

2. Reduce Wait Times

By understanding when surges are likely to occur, access centers can minimize bottlenecks and improve speed-to-answer metrics.

3. Improve Operational Efficiencies

Forecasting data supports more effective planning, resource allocation, and workload distribution across teams and channels.

4. Deliver a Better Patient Experience

When calls are answered quickly and consistently, patients feel supported, strengthening engagement and trust.

Ready to take the next step? Explore how our Scheduling Process Optimization services can help you strengthen access, improve forecasting, and elevate the patient experience