Running a healthcare center successfully means balancing patient care with efficient administration, no easy feat when scheduling, intake, and billing happen in silos. Missed appointments, billing delays, and frustrated staff are common. But a truly integrated system, supported by a skilled operations team with experience across specialties, can eliminate these friction points. Imagine a central […]
June 24, 2025 — CCD Health is proud to announce its inclusion in the 2025 edition of Revista Mercado’s Mejores Empresas Para Trabajar rankings. In this year’s results, CCD Health secured position #51 nationwide (SDQ level) and a remarkable #8 in the Northern Region (STI level), marking a significant achievement in our journey to build a purpose-driven, people-centered […]
5 Ways to Use Data Analytics to Transform Patient Scheduling Efficiency 1. Map and Analyze Fill Rates & Slot Utilization 2. Segment Appointment Types to Improve Schedule Accuracy 3. Leverage Predictive Analytics to Forecast Demand 4. Build Scheduling Dashboards for Proactive Management 5. Test, Refine & Optimize Patient scheduling lies at the heart of healthcare […]
On June 7, CCD Health experienced a memorable day in its CCD Reforestation Day 2025, where the commitment to the environment turned into concrete action: 1,100 cocoa trees were planted in a rural area of Villa Altagracia. 98 Volunteers with a Common Goal From very early in the morning, a team of 98 volunteers from […]
The Top 5 Healthcare Challenges in 2025 are: Escalating Operational Costs Workforce Shortages and Burnout Cybersecurity Threats Technology Integration Challenges Financial Pressures and Ineffective Revenue Cycle Management Running a large healthcare organization has always been a challenge, but in 2025, is not for the faint of heart. Operational costs are climbing faster than reimbursements. The […]
To optimize your prior auth process, focus on: Standardize Internal Procedures Train & Educate Staff Use Clinical Decision Support (CDS) Tools Foster Relationships With Payers Implement Real-Time Eligibility & Benefit Verification Prior authorization (PA) is a common part of healthcare, used by insurers to decide if certain services or treatments are necessary before approving them. […]
May 12th,2025 – Members of the Dominican Contact Centers & BPO Council participated in the official launch of the Instituto Nacional de Formación Técnico Profesional – INFOTEP “Academia de Idiomas”, a strategic joint initiative between this prestigious institution, the Ministerio de Industria y Comercio y Mipymes, and our council. Bridging the Language Gap in BPO Services […]
On May 7th, 2025, CCD participated in the Best Places to Work (BPTW) led-webinar “Elevating Workplace Wellbeing in the Dominican Republic.” Representing us was our CEO, Kalil Diaz, who shared our company’s journey, strategies, and commitment to being one of the top employers in the Dominican Republic. Leading with Purpose: CCD’s Commitment to Employees At […]
The top 10 Strategies to Optimize Call Flows in Healthcare Centers are: Implement a Secure, HIPAA-Compliant Call System with Smart Routing Minimize Patient Hold Times and Call Abandonment Train Staff to be Empathetic and Efficient Standardize Call Scripts and Scheduling Protocols Integrate Scheduling Systems for One-Touch Resolution Optimize Staffing for Peak Call Times Implement Call-Backs […]
Artificial intelligence (AI) is improving healthcare scheduling operations through routine task automation, data capture accuracy, healthcare staff workflow optimization, and overall operational efficiency improvements. In hospital call centers and front offices, AI-driven tools can handle appointment-related requests faster and more accurately than traditional methods– leading to smoother operations for providers and a better experience for […]
