Patient expectations continue to evolve, and healthcare organizations are feeling the pressure to deliver fast, seamless, and reliable access to care. Long wait times, high call abandonment rates, and staffing challenges all impact the patient experience, from the very first interaction. One of the most effective ways healthcare access centers can overcome these challenges is […]
Artificial intelligence is transforming healthcare; but not in the way most headlines suggest. For many organizations, the true value of AI lies not in replacing people but in reimagining how care teams work together, make decisions, and engage patients more effectively. That’s the core message behind our recent AI Leadership in Healthcare webinar (now available […]
October 2025 — CCD Health proudly participated in the Radiology Business Management Association’s (RBMA) exclusive webinar, “AI in Patient Access: Operational Realities for 2025.” The event brought together industry leaders to explore how artificial intelligence is transforming healthcare operations and the patient experience. As part of the expert panel, Rafael Peña Pelletier, AVP of Business […]
Artificial intelligence has the potential to transform the way healthcare organizations deliver care and manage operations. But while the opportunities are vast, so are the risks. Without strong governance frameworks, AI can expose providers to compliance gaps, security threats, and, most importantly, loss of patient trust. That’s why, in Part II of our Ethical AI […]
Healthcare contact centers are rapidly adopting automated patient engagement technologies, from AI-powered phone systems and chatbots to automated appointment scheduling and follow-up calls. This panel discussion, led by Genesis Carela, Jr. Director of Operations at CCD Health and with Zulma Almeida Jairala, MHA, Senior Leader of Healthcare Operations at Akumin as guest speaker, examines the […]
Disconnected workflows between imaging centers, call centers, and patient access teams are a leading cause of delays, no-shows, and patient frustration. In this on-demand webinar, healthcare and imaging operations leaders share proven strategies to streamline scheduling processes, align cross-functional teams, and improve both operational efficiency and patient experience. Whether you’re facing staffing constraints, inconsistent patient […]
Artificial intelligence is no longer a futuristic concept in healthcare. It’s here, and moving fast. From diagnostics and risk stratification to patient communications and operational workflows, AI is transforming how care is delivered. But with speed comes risk, and growing scrutiny. Healthcare leaders are now being called to lead not just innovation, but responsible, compliant, […]
Rising operational costs, complex billing processes, and delayed collections can strain resources and disrupt cash flow. But with the right tools and strategies, your organization can turn these challenges into opportunities. Take the first step towards a more efficient, profitable, and patient-focused organization. This webinar will give Healthcare administrators looking to improve AR processes, Financial […]
Hosted by RBMA – Optimizing patient access in today’s competitive Radiology landscape prevents revenue loss and improves overall financial performance. This webinar will explore innovative strategies to enhance patient access processes, focusing on effective scheduling practices. We will also discuss how the collaboration between radiology management solutions and specialized patient communication services can significantly impact your […]
A webinar designed for healthcare administrators, clinic managers, and professionals involved in patient access. Discover techniques to improve appointment management. Watch now on-demand and learn how to transform patient access and healthcare scheduling and the strategies to streamline operations, enhance patient satisfaction, and improve overall efficiency. Guaranteeing that patients can access their providers on […]
