From OBBBA to AI regulations, providers are facing increased scrutiny, shifting payer expectations, and heightened pressure to modernize operations, without sacrificing access, compliance, or patient experience. On the other hand, new regulatory mandates are creating operational bottlenecks. Technology adoption is accelerating, but implementation remains fragmented. And as fiscal pressures mount, healthcare leaders must balance efficiency […]
On February 10, 2026, our Business Intelligence team proudly presented at RBMA Demo Days, highlighting how artificial intelligence is reshaping radiology operations and revenue performance. Artificial intelligence is transforming every aspect of healthcare operations, from scheduling and reporting to revenue capture. During this 45-minute live session, attendees experienced a dynamic product demonstration of CCD Health’s […]
In many healthcare organizations, patient access, scheduling, and revenue cycle management (RCM) are still treated as separate functions. Different teams. Different leaders. Different metrics. On paper, it may look organized, but in practice, this fragmentation is one of the biggest drivers of denials, downstream rework, and lagging revenue performance. High-performing operations know better. They understand […]
Patient expectations continue to evolve, and healthcare organizations are feeling the pressure to deliver fast, seamless, and reliable access to care. Long wait times, high call abandonment rates, and staffing challenges all impact the patient experience, from the very first interaction. One of the most effective ways healthcare access centers can overcome these challenges is […]
Artificial intelligence is transforming healthcare; but not in the way most headlines suggest. For many organizations, the true value of AI lies not in replacing people but in reimagining how care teams work together, make decisions, and engage patients more effectively. That’s the core message behind our recent AI Leadership in Healthcare webinar (now available […]
October 2025 — CCD Health proudly participated in the Radiology Business Management Association’s (RBMA) exclusive webinar, “AI in Patient Access: Operational Realities for 2025.” The event brought together industry leaders to explore how artificial intelligence is transforming healthcare operations and the patient experience. As part of the expert panel, Rafael Peña Pelletier, AVP of Business […]
Artificial intelligence has the potential to transform the way healthcare organizations deliver care and manage operations. But while the opportunities are vast, so are the risks. Without strong governance frameworks, AI can expose providers to compliance gaps, security threats, and, most importantly, loss of patient trust. That’s why, in Part II of our Ethical AI […]
Healthcare contact centers are rapidly adopting automated patient engagement technologies, from AI-powered phone systems and chatbots to automated appointment scheduling and follow-up calls. This panel discussion, led by Genesis Carela, Jr. Director of Operations at CCD Health and with Zulma Almeida Jairala, MHA, Senior Leader of Healthcare Operations at Akumin as guest speaker, examines the […]
Disconnected workflows between imaging centers, call centers, and patient access teams are a leading cause of delays, no-shows, and patient frustration. In this on-demand webinar, healthcare and imaging operations leaders share proven strategies to streamline scheduling processes, align cross-functional teams, and improve both operational efficiency and patient experience. Whether you’re facing staffing constraints, inconsistent patient […]
Artificial intelligence is no longer a futuristic concept in healthcare. It’s here, and moving fast. From diagnostics and risk stratification to patient communications and operational workflows, AI is transforming how care is delivered. But with speed comes risk, and growing scrutiny. Healthcare leaders are now being called to lead not just innovation, but responsible, compliant, […]
