Here are three aspects to help you optimize appointment scheduling and positively impact your patient’s experiences. Customer service has been changing in recent years. And although we usually believe that these changes are limited to industries such as technology, retail, and telecommunications, the truth is that customer service in health has also been transformed.
Quality assurance in healthcare does more than provide an excellent experience for your patients. It also helps you achieve your goals and measure success. We hear the word “quality” in all facets of our lives. Any product or service that does not convey a high level of quality is quickly discarded.
![Top Radiology Information Systems [and How to Improve Them]](https://ccdcare.com/wp-content/uploads/2022/03/51-1024x576.webp)
Here’s a list of the top radiology information systems. Plus, with a simple integration, you can enhance the patient experience using your RIS. According to Forbes, healthcare in 2022 is trending towards a more personalized patient experience, embracing digital technology (including telehealth and cloud-based systems), and leveraging machine learning for better service.
Healthcare workforce management solutions will help your practice in a variety of ways, including an increase in efficiency and resource cost savings. According to the National Center of Biotechnology Information (NCBI), labor costs add up to about 56% of all healthcare facility expenses. This includes paying wages and benefits to workers.
Workforce management for healthcare can be tedious; especially when your agents perform repetitive tasks. Align your team with these 4 steps to set goals. Goal setting is one of the most effective ways to improve workforce management for healthcare and achieve higher levels of productivity. The process is very straightforward, but it must be […]
The post-pandemic landscape forced medical centers to invest in virtual processes and automation. Here are 3 ways you can still provide an exceptional patient experience. A negative patient experience can significantly harm your medical center’s business outcomes over time. Missed appointments, lost revenue, and idle equipment and resources all impact your bottom line, but […]
Labor shortages are a difficult hurdle to overcome, especially in healthcare. Here are ten reasons how a nearshore call center can help your business. It’s no secret that the COVID-19 pandemic, as it stretches on, has put a strain on the labor market. Companies are having difficulty finding staff to fill open positions, resulting […]
Outpatient appointment scheduling can quickly become disorganized without the right system in place. Learn 6 types of scheduling your practice could use. A rise in demand for medical services has a direct impact on outpatient appointment scheduling. If your practice does not have a scalable, organized system in place, you’ll begin to receive complaints […]
Improving patient satisfaction can be daunting—especially when it’s difficult to measure. Here are 3 ways you can use empathy for the patient experience. The way you treat your patients speaks volumes about your practice. It starts from the moment a prospective patient reaches out about an appointment and continues throughout their journey with the […]
Healthcare is an information-intensive field. Here’s how you can optimize your operational workflows with a medical record retrieval system. Patient records are the primary repository of data in the information-intensive healthcare industry.
