Patient expectations continue to evolve, and healthcare organizations are feeling the pressure to deliver fast, seamless, and reliable access to care. Long wait times, high call abandonment rates, and staffing challenges all impact the patient experience, from the very first interaction. One of the most effective ways healthcare access centers can overcome these challenges is […]
The 7 proven strategies we can recommend to reduce no-shows in imaging centers based on our experience are: Strengthen patient communication through structured reminders Optimize scheduling rules and appointment design Identify and prioritize high-risk patients Reduce friction in patient preparation and instructions Improve access through flexible scheduling options Tighten confirmation and reconfirmation workflows Analyze operational […]
Artificial intelligence is transforming healthcare; but not in the way most headlines suggest. For many organizations, the true value of AI lies not in replacing people but in reimagining how care teams work together, make decisions, and engage patients more effectively. That’s the core message behind our recent AI Leadership in Healthcare webinar (now available […]
Here are the top 7 patient contact management best practices every healthcare provider should adopt: Build a centralized contact management system Prioritize first-call resolution Balance automation with human connection Track the right performance metrics Train staff for empathy, accuracy, and compliance Use predictive and proactive communication Integrate patient feedback loops Managing patient communication is one […]
AI adoption in healthcare is growing, but where does it actually make sense to use it and see real improvement? When it comes to implementing AI in healthcare, patient intake and appointment scheduling are the best places to begin. These workflows are universal, consistent, and well-structured, making them ideal for early automation. Starting here allows […]
Artificial intelligence has the potential to transform the way healthcare organizations deliver care and manage operations. But while the opportunities are vast, so are the risks. Without strong governance frameworks, AI can expose providers to compliance gaps, security threats, and, most importantly, loss of patient trust. That’s why, in Part II of our Ethical AI […]
The top four affordable revenue cycle management (RCM) solutions for healthcare practices are: Outsourced RCM services RCM software tools Hybrid models Specialized insurance verification services For many small and mid-sized healthcare practices, revenue cycle management (RCM) is a constant challenge. With limited staff, growing insurance complexities, and rising financial pressures, ensuring timely payments and accurate […]
The 10 strategies to optimize the patient scheduling flow process are Implement digital scheduling tools Integrated referral management Offer online self-scheduling Align agent staffing levels with call surges Streamline check-in and pre-visit forms Integrated knowledge base within the scheduling screen Embedded eligibility & authorization checks Monitor and analyze scheduling data Train staff on scheduling best […]
In healthcare operations, especially for organizations juggling high call volumes and multiple locations, measuring scheduling ROI isn’t as simple as comparing cost to benefit. It’s about looking at the full picture, a full picture that includes direct financial gains, such as saving staff hours or boosting revenue and reducing costs by reducing no-shows, as well […]
High-volume medical centers, such as oncology centers, cardiac units, imaging centers and large hospitals, face unique challenges that traditional scheduling systems struggle to manage. Patients arrive in waves, procedures vary in length, and specialist resources are both costly and limited. Despite digital calendars and SMS reminders, long wait times, inefficient resource use, and care disparities […]
