On February 10, 2026, our Business Intelligence team proudly presented at RBMA Demo Days, highlighting how artificial intelligence is reshaping radiology operations and revenue performance. Artificial intelligence is transforming every aspect of healthcare operations, from scheduling and reporting to revenue capture. During this 45-minute live session, attendees experienced a dynamic product demonstration of CCD Health’s […]
In many healthcare organizations, patient access, scheduling, and revenue cycle management (RCM) are still treated as separate functions. Different teams. Different leaders. Different metrics. On paper, it may look organized, but in practice, this fragmentation is one of the biggest drivers of denials, downstream rework, and lagging revenue performance. High-performing operations know better. They understand […]
In 2026, operational efficiency in healthcare will be defined by one core outcome: How consistently organizations convert patient demand into completed care without waste, delay, or unnecessary friction. Operational efficiency used to be discussed in terms of staffing ratios and cost per visit. That view is incomplete. Today, efficiency includes: Reducing friction at the first […]
Effective scheduling helps control Total Cost of Care (TCoC) because it prevents care delays that lead to higher utilization and unnecessary spending. When patients access primary care, specialty services, imaging, and post-discharge follow-up on time, ACOs reduce avoidable emergency visits and keep care in lower-cost settings. Timely access also strengthens care continuity, improving outcomes while […]
Optimizing your EHR and scheduling integration means aligning technology, workflows, and people so patient access operates as a single coordinated system. When done the right way, integration reduces duplication, improves appointment utilization, and allows scheduling teams, whether internal or outsourced, to function from one source of truth. Optimization goes beyond access. It determines whether scheduling […]
Patient expectations continue to evolve, and healthcare organizations are feeling the pressure to deliver fast, seamless, and reliable access to care. Long wait times, high call abandonment rates, and staffing challenges all impact the patient experience, from the very first interaction. One of the most effective ways healthcare access centers can overcome these challenges is […]
The 7 proven strategies we can recommend to reduce no-shows in imaging centers based on our experience are: Strengthen patient communication through structured reminders Optimize scheduling rules and appointment design Identify and prioritize high-risk patients Reduce friction in patient preparation and instructions Improve access through flexible scheduling options Tighten confirmation and reconfirmation workflows Analyze operational […]
Artificial intelligence is transforming healthcare; but not in the way most headlines suggest. For many organizations, the true value of AI lies not in replacing people but in reimagining how care teams work together, make decisions, and engage patients more effectively. That’s the core message behind our recent AI Leadership in Healthcare webinar (now available […]
Here are the top 7 patient contact management best practices every healthcare provider should adopt: Build a centralized contact management system Prioritize first-call resolution Balance automation with human connection Track the right performance metrics Train staff for empathy, accuracy, and compliance Use predictive and proactive communication Integrate patient feedback loops Managing patient communication is one […]
AI adoption in healthcare is growing, but where does it actually make sense to use it and see real improvement? When it comes to implementing AI in healthcare, patient intake and appointment scheduling are the best places to begin. These workflows are universal, consistent, and well-structured, making them ideal for early automation. Starting here allows […]
